All Collections
Live Tutor
Live Tutor Portal
Canceling or Rescheduling a Lesson
Canceling or Rescheduling a Lesson

Cancellation steps and policy

Gustav du Plessis avatar
Written by Gustav du Plessis
Updated over a week ago

Lessons must be cancelled at least 24 hours before the lesson starts. If the lesson is canceled within this timeframe, the used credit will be refunded to your account automatically.

Canceling a scheduled lesson

In the main portal view, under upcoming classes, click on the cancel button for the lesson you wish to cancel.

Rescheduling a lesson

To reschedule a canceled lesson, follow the normal prodedure to book a new lesson with your teacher, as described in this article

Did this answer your question?